Support / Frequently Asked Questions
 
  1. A4DeskPro Flash website builder already features built-in video player and photo gallery, then what is the reason to join your unlimited template access plan to have the bonus software? What is the difference between A4DeskPro and those software? ( at top )

    A4DeskPro website builder is a bundled software, and the built-in features are restricted to A4DeskPro only.
    The bonus software such as A4Desk Flash Video Player and A4Desk Flash Photo Gallery support more features, it can be used as a standalone application, or integrated with various website tools. Besides, a wide selection of professionally-designed templates are available for you to choose from, you can easily find one to match the style of your site.

  2. What video format does built-in video player support? ( at top )

    The built-in video player supports FLV format. If your video is not in streaming format, you can use A4Desk Flash Video Player to convert MPG, AVI, WMV, ASF, DVDRip, DivX, Xvid, MOV, 3GP into Flash video streaming format. For details, please visit http://video.a4desk.com

  3. Can I change the video dimension to fit the built-in player's screen? ( at top )

    Yes, you can select 'stretch video to fit the player' so that the video will fit the screen.

  4. Why my videoplayer doesn't load movies in Windows IIS server? ( at top )

    Some Windows servers do not add the .flv extension to the MIME type by default, please follow the steps below to add or contact your webhosting company regarding this issue.

    Adding .flv MIME type in IIS
    =======================
    1) Select the site to configure in IIS, right click and select "Properties"
    2) Under HTTP Headers Tab, select "File Types" under the MIME Map section and select "New Type"
    3) Type ".flv" as the associated extension and "video/x-flv" as the content type.
    4) Select "OK" and FLV file type is now supported.

  5. Can I add links and descriptions to the images in built-in photo gallery? If so, how? ( at top )

    Yes. You can add links and description to the images in Album and Photo Settings.

  6. I would need certain number of photos under each category (up to 50). How can I do that?( at top )

    You may try using our photo gallery software, which supports categorization:
    http://gallery.a4desk.com

  7. How do I set a link so that it opens Outlook or the default mail when it is clicked? ( at top )

    You can type the link format as below:
    <ahref="mailto:email@sample.com">email@sample.com</a>

  8. Can I add my local currency to the currency in the shopping cart? ( at top )

    We already listed the paypal support currency code,

    https://www.paypal.com/cgi-bin/webscr?cmd=p/sell/mc/mc_wa-outside

    If your local currency is not in the list, as a result, we cannot generate the paypal link using the currency code.

    If you have some other payment gateway that support your currency, you can set the "Purchase Link" field point to your custom payment page.

  9. Do your site builder support RTL? Hebrew language,and right to left text direction ?

    We recommend to apply the font face "Tahoma" for the hebrew language. As other font face may cause improper display in the site.

  10. I wonder how I can protect access to my website with login and password.

    To your requirement, customization is needed. Please contact us and let us know the detail below:

    1. You site is using our a4deskpro template? or a html site ?

    2. You want to have a fixed set of login and password ? or individual ones per user (need further signup system)?


 

 
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